Return Policy

Returns and Refunds Policy (Updated 2/12/2022)

Thank you for shopping at Abraza Skin Care.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the product delivered date. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was received in the last 14 days

The product is in its original packaging

The product isn't used or damaged

You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Refund is issued with a 15% restocking fee deduction.

Please contact us before you send the product:

By emailing: info@abrazaskincare.com

Send the product with its original packing and the receipt or proof of purchase, to:

Abraza Skin Care

2221 Peachtree Rd NE

Suite D-260

Atlanta, GA 30309

USA

 

 90 DAY MONEY BACK GUARANTEE STEPS: (added 9/11/2023)

1. Within 4 days of recieving the product, email 3 selfie pictures: 1 front, 1 left, and 1 right picture close up to info@abrazaskincare.com. This will allow us to compare progress. This is important and if not done within 4 days of receiving your product, then your money back claim will not be processed. No exceptions.

2. Follow the step by step instructions to use the products by clicking here: PRODUCT INSTRUCTIONS. Use the products as instructed consistently for 90 days. Please be patient and trust the process. 

3. After 90 days of consistent use and you are not satisfied then you may file a claim by following these steps:

 

  1. Take 3 selfie pictures after 90 days of product use: 1 front, 1 left, and 1 right picture close up. Email these pictures with your before picture you emailed within the first four days of receiving your product (our system knows when items are delivered) to  info@abrazaskincare.com

  2. Answer the following questions in your email: Which product? Your expectations? Why are you making a dissatisfaction claim?

  3. You will be required to return the remaining product (even if empty) to the address: Abraza Skin Care 2221 Peachtree Rd NE Suite D-260, Atlanta, GA 30309

  4. The refund claim will be reviewed by our team once we receive the returned product, your email with before/after photos, and questions answered. Allow 5 business days for us to review and approve if applicable.
  5. Shipping and handling charges are non-refundable.
  6. Only one refund per household is allowed.
  7. We are not responsible for returned products lost in the mail.

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Abraza Skin Care.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Email: info@abrazaskincare.com

Call: 678-788-5562

By visiting this page on our website you can view the policy: https://abrazaskincare.com/pages/return-policy